Support

Five steps, takes about 10 minutes:

1. Sign up at /sign-up. You'll be guided through naming your organisation, your first venue, and at least one location (e.g. "Main Bar").
2. Invite your team from /team. Pick a role (org admin, venue manager, or bar staff) — the page has descriptions for each.
3. Add the products you stock at /products. Scan their barcodes on mobile if you can — the catalog is shared across venues, so common SKUs are already there with weights.
4. On mobile, start your first spot check. Scan a bottle, place it on a Bluetooth scale, save. Repeat for the products you want covered.
5. Upload your POS sales CSV at /pos-imports/new. Variance reports appear once you have one POS import plus two completed spot checks at the same location. (Automated nightly email ingest is on the roadmap — for now uploads are manual.)

Any standard BLE kitchen scale works. We've tested most with the Accuweight CK780 (about €20 on Amazon). Pairing is automatic — open the mobile app, go into a spot check, and switch on the scale. The "Scale connected" badge will appear within a few seconds. There's no separate Bluetooth settings page to fight with.

If you don't see "Scale connected" within 30 seconds: confirm Bluetooth is enabled on the phone, the scale has fresh batteries, and the scale is in pairing mode (most scales display "BLE" or a Bluetooth icon when ready).

No API. You upload your daily POS sales CSV at /pos-imports/new — we parse it client-side and persist the rows. Most modern POS systems (Square, Lightspeed, EposNow, etc.) export a daily CSV that drops straight in.

The CSV column names we recognise are flexible (product / quantity / till / amount with common aliases). If your export doesn't parse cleanly, send a sample to info@pourmetrics.ie and we'll add the format.

Coming soon: automated nightly email ingest, so your POS can mail the daily export to a venue-specific address and it gets picked up without anyone logging in to upload.

A spot check is a fast count of stock at a single location — typically 5–10 minutes. The whole point is to catch variance against POS sales shift-by-shift, not month-end. Most venues run one or two per day at each bar location (open-of-shift and close-of-shift). Single daily checks also work — each one serves as both yesterday's close and today's open.

A template is a per-venue rule that says "every spot check must include these products, and pick a few more from a rotating pool." Configure it at /spot-checks/template. Use it for top-mover discipline — Absolut, Jameson, your most expensive spirits always get weighed, plus a rolling sample of everything else.

Templates are optional. Skip the template and spot checks stay free-pick — the person doing the check chooses what to weigh.

Each new spot check carries forward all-but-one of the previous check's random items, and rolls one fresh item in from the pool. So if your sample size is 3, every comparison has 2 of 3 random items in common — enough to compute variance — and every item in the pool eventually gets weighed over the rotation. The maths is explained visually with an example on the template page.

Nothing breaks. Variance reports still pair the most recent two completed checks at the same location — whether they're 12 hours or 12 days apart. The longer the gap, the bigger the period the variance covers, so "catch it early" is the discipline, not a strict rule.

A negative variance means "more stock counted than the maths predicted" — typically because a delivery wasn't logged as a transfer in, or because POS data didn't arrive for some of the period. Check the location's transfers and recent POS imports first; sustained negative variance on the same SKU is worth an email to info@pourmetrics.ie.

Most often the product's empty-weight or density values haven't been calibrated yet (they're seed defaults). On mobile, when you pick an uncalibrated product, the app prompts you to weigh a sealed full bottle once — empty weight is then derived automatically and the global catalog updates for every venue. After that, the variance maths is accurate.

Every new organisation gets 14 days of full-feature access with no card required, at the highest tier (Multi). After day 14 you pick a plan from /billing; if you don't, the paywall kicks in until you subscribe.

From /billing, click "Manage subscription". That opens the Stripe customer portal where you can change plans, update your card, see invoices, and cancel. Changes take effect at the start of your next billing period.

Yes. From the Stripe customer portal (via /billing), click Cancel subscription. You keep access until the end of your current billing period, then data stays in place for 30 days in case you come back. After 30 days the org is archived.

We use Clerk for authentication. Click your avatar in the top-right of any page, then "Manage account". From there you can change name, email, password, and connected sign-in methods.